General FAQs

You can contact our customer service if you have some questions on your orders.

Here is our customer service email: support@thermomate.com

Once your order ships out, you will receive an email with your tracking number(s). Please search the tracking provided on the corresponding shipping carrier website to view the estimated day of delivery.

To place an order, please follow these steps:

1. Browse the site by using the menu at the top of the page. Click on any item you like to see more information. Select a color (if available) and choose a quantity. Proceed by clicking "Add to cart".

2. Once you are ready to check out, review the item(s) in your cart for accuracy. Apply any promotion codes (when available). Next, click "Continue to Checkout" to start the checkout process.

3. Sign in to your thermomate.com account, or enter your email address and continue as a guest.

4. Select or enter your shipping address, choose from the available shipping methods, then click “Continue”.

5. Enter your payment method and billing information. Review your order, then click "Submit Order" to complete and send your order.

You should receive an email confirming your order within a hour. We'll get in touch again once your package has shipped.

Please see our Privacy Policy for information regarding the collection and use of personal information from this website.

Some of our most popular items sell out, but may become available in the future. If you'd like to be made aware when an item is back in stock, You can contact us Email: support@thermomate.com

You can only use one promo code per order.

Could you send us your order number to cover the warranty?

We are not sure about the details of the problem you refer to, if you can send us a short video to show the problem that will be appreciated.

Please send us the video tosupport@thermomate.com.